I have a Bell detachable bike basket on a bicycle, and the plastic mounting plate broke after basic usage. I contacted their customer support department via their website if they had replacement mounting brackets available. I received a response along the lines of 'we don't support any of the bicycle accessories found at big box department store retailers'. wow. great.
To further irk me, I am now on their marketing email list and get solicitations to purchase other fine Bell products. grrr.
To further irk me, I am now on their marketing email list and get solicitations to purchase other fine Bell products. grrr.