Cheapness, argues Shell, has ruined just about everything. Main streets, with knowledgeable clerks and friendly service, have been decimated by discount stores like Wal-Mart staffed with ignorant employees who don't give a damn. Customer service has all but vanished (A sign on the entrance of IKEA stores reads, "No One Will Bother You"). Factory outlets have become the "fastest growing segment of not only the retail industry but also the travel industry." Jobs were lost when manufacturers moved their factories overseas and used cheap labor to produce mountains of cheap junk. Products now come in two categories: stratospherically priced luxury objects or slipshod discount crap, with few mid-priced, well-crafted objects available, because craftsmanship can't compete in the mass market. (As Roger Price, author of The Great Roob Revolution said "If everybody doesn't want it, nobody gets it.")