Just wanted to say Pacific Cycle ,when you get through to them has a great customer service..Got a Mongoose xcom,may 7..had stripped rear axle,they sent me a new rear wheel..put it on then the bottom bracket bearings cage broke.. they also sent me a new bottom bracket...left side of bottom bracket ..threads were stripped...sent them pictures...they could not replace the frame..they sent me a Schwinn Gateway as a replacement..Thank you,Pacific Cycle..
Pacific Cycle
- Thread starter juniorswv
- Start date
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That is above and beyond service in this day and age. I like the frame of the Gateway they sent as a replacement more so than the xcom. I'd check all the bearing areas on the replacement bike because they tend to over tighten and under lubricate everything in the Chinese factories.
I emailed them thru the mongoose site, And I got 2 emails from them and the last one said they was sending out the part as a good will gesture to repair my bike. They put an order number in the email but not sure how to track it yet.
Does they replace 2007 rust buckets? I mean they're awfully darned good at skimping on chrome, is it because they intend to replace em? I can point to 100's of rusted up junk rims, fenders handlebars, goose necks cranks and sprockets if so!
no surprise! LOL..
and insure ya tighten those bearings just right,, I usually, tighting the bearing nut down to where it it gets tight enough to drag when spinning the wheel, and then back it out a tiny bit at a time till it spins freely with no drag, and you can't wiggle the wheel on axel.
If ya aint got two wrenches to hold in place whenever ya tightening down the 2nd nut,, then back out the bearing nut just a tad more. So whenever your locking it in position with 2nd nut, there's a little play which makes the bearing nut turn and you've allowed for it, to turn a tiny bit, to get ya back to the perfect spot.
Might take a few times to lock bearing nut in, but if ya get it right, spinning freely, and zero play on axel,, it'll last long time, even if a dam cheap butt made bike.
and insure ya tighten those bearings just right,, I usually, tighting the bearing nut down to where it it gets tight enough to drag when spinning the wheel, and then back it out a tiny bit at a time till it spins freely with no drag, and you can't wiggle the wheel on axel.
If ya aint got two wrenches to hold in place whenever ya tightening down the 2nd nut,, then back out the bearing nut just a tad more. So whenever your locking it in position with 2nd nut, there's a little play which makes the bearing nut turn and you've allowed for it, to turn a tiny bit, to get ya back to the perfect spot.
Might take a few times to lock bearing nut in, but if ya get it right, spinning freely, and zero play on axel,, it'll last long time, even if a dam cheap butt made bike.
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